FAQ

SHOPPING

1. Do I need an account to make a purchase?

No, you can choose to check out as a Guest or with an account.

 

2. What is the difference between a Guest checkout and creating an account?

Guest check out do not keep a record of your personal details hence you will need to fill it up every time you shop. Your order status will be notified only via email. Creating an account helps you to save time by automatically saving your information; it also allows you to view your order history.

 

3.  How do I make an order?

  1. Add items to Cart
  2. Click on ‘Checkout’
  3. Key in your personal information and choose your payment mode
  4. Click ‘Complete your purchase’
  5. Your order will be confirmed via email, along with payment confirmation for internet bank transfer.
  6. You will be notified via email when your order has been shipped.

 

4. How do I use my promo code or store credit?

To redeem your credits, please…..

Store credits usually have an expiry date, please redeem it before it expires.

 

5. What is a Pre-order?

Pre-orders are items that you can order before it is readily available. It will typically take between 10 days to 3 weeks to arrive, upon payment confirmation. Please order only if you are comfortable with this.

We apologies that there may be delayed or cancelled pre-orders due to unforeseen circumstances like delay in shipment, lack of stock, etc. A store credit will be issued accordingly.

 

6. How often do you launch?

We typically launch every Wednesday and Sunday.

Get updated by liking us on Facebook (www.facebook.com/abellachic) and Instagram (abellachic_sg)

 

7. Do you have a size guide?

Yes, please refer to the product measurement details for more information. If you are still unsure, please feel free to contact our Complimentary Personal shopper here (link to abellachic.cs@gmail.com).

Measurements stated may vary 2-3 cm as items are mass-produced. In such cases, it will not be considered a defect and no exchange will be carried out.

For printed items, the placement of prints will differ for every piece due to cut of fabric.

There is also a slight variance on different screens as different electronic devices have different specifications. As such, colors may be portrayed with slight differences. Requests for exchange/ return due to such reason will be rejected.

For light colored items, there may be small black dots or small white chalk marks which are not obvious. As this does not change the overall appearance of the item, it will not be considered a defect.

Items with slight imperfections (loose thread, slight white chalk markings or small black dots etc.), which do not affect the overall appearance of the item will not be considered a defect.

 

8. Do you provide exchange or refund?

We always hope that every parcel from us brings a smile to your face however we are sorry to hear that you are unhappy with your purchase. Please be assured that we will try our best to make it work! Please click here for more information.

 

9. Can I make changes to my order after payment is confirmed?

Sorry, confirmed orders can’t be amended or cancelled as our system would have captured and processed your order.

 

10. What if I cannot make the payment on time?

Please write to abellachic.order@gmail.com with your name and order number so that we can check on our system.

 

11. I really don’t know what to wear for an important corporate event, can you help me?

Yes, we provide complimentary personal shopping! Do write to us on Facebook message or email abellachic.order@gmail.com and we will reply you ASAP!

 

 

PAYMENT

1. What are the modes of payment?

PayPal or Internet bank transfer only.

Our bank account details are: POSB Savings Account 007 504 250

 

2. I forgot to input the promo code / store credit after making my purchase?

Please write to abellachic.order@gmail.com with your name and order number so that we can check on our system.

  

DELIVERY

1. What are the modes of delivery? Can I self-collect?

Currently the only mode is via mail or courier service.

 

2. How much does delivery cost?

We provide free normal mail within Singapore.

Please top up $2.25 for registered mail, $2.50 for SmartPac and $5 for courier.

 

3. Do you ship internationally?

Yes. Please email abellachic.order@gmail.com with the items (color & size) that you would like to purchase.

 

4. How long does delivery take?

Within Singapore - Normal mail within Singapore is complimentary and takes between 2-5 working days via SingPost. Registered mail typically takes 2-4 working days via SingPost.

Overseas - Overseas shipping will be charged according to weight of items and delivery time varies. 

 

5. I haven’t received my parcel, who do I contact?

Please contact abellachic.cs@gmail.com. We will assist you within 1-2 working days.

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